Return & Refund Policy

Product Returns

We want you to be completely satisfied with your purchase. If you're not happy with your product, you can return it within 7 days of delivery for a full refund or exchange.

Conditions for Returns:

• Product must be unused and in original packaging
• All accessories, manuals, and documentation must be included
• Product must not show any signs of damage or wear
• Original receipt or proof of purchase required

Repair Service Policy

All our repair services come with a 3-month warranty covering parts and workmanship.

Warranty Coverage:

• Free re-repair if the same issue occurs within 3 months
• Warranty does not cover physical damage or water damage after repair
• Original repair receipt must be presented for warranty claims

Non-Returnable Items

• Products with broken seals or opened packaging (for hygiene reasons)
• Customized or personalized items
• Sale or clearance items marked as final sale
• Gift cards or vouchers

Refund Process

1. Contact Us: Call +94 70 134 3431 or visit our store to initiate a return
2. Inspection: Our team will inspect the product to ensure it meets return conditions
3. Approval: Once approved, refund will be processed within 5-7 business days
4. Payment: Refunds will be credited to your original payment method

Exchange Policy

If you'd prefer an exchange instead of a refund, we'll be happy to exchange your product for:

• Same product (different color or variant)
• Different product of equal or greater value (pay difference if applicable)
• Store credit valid for 6 months

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately:

• Report within 24 hours of delivery
• Provide photos of the damaged item and packaging
• We'll arrange free pickup and send a replacement immediately
• Full refund if replacement is not available

Contact Information